This is another episode that I have been looking forward to for some time!
Rob Taylor, COO of the Journeys Group, was gracious to sit down and talk business, leadership, and getting things done between a recent personal trip to the Baltic and his rigorous everyday schedule.
Rob Taylor has been in the retail business for more than 33 years. He began his career as a part-time sales associate and has advanced his career through serving in many positions including Store Manager, District Manager, Director of Operations, and SVP Operations. He has served in his current position of Chief Operating Officer since 2012. Throughout his career, he has been instrumental in the growth of the Journeys Group from 89 stores to over 1,300 retail locations across six concepts, throughout seven countries.
In his current role, Rob provides leadership and management to the Real Estate, Store Planning, Facilities, Operations, Procurement and Loss Prevention departments. He has played an integral part in implementing systems, processes and procedures to ensure a positive experience for both customers and employees.
Rob is a graduate of the Scarlett Leadership Institute. His professional association memberships include International Council of Shopping Centers, Professional Retail Store Maintenance Association and the National Retail Federation. He was the recipient of the 2015 Retail Innovator Award and has been featured in several trade magazines throughout his career.
(Note: They recently completed a carve-out of another business pushing them to the numbers in the title)
On this episode we discuss:
-His story and how he came to be COO of The Journeys Group.
-Retail; now and in the future, as well as online vs brick & mortar. (surprising)
-Execution, & getting things done.
-Which visions are worth executing on, which aren’t.
-Change and leading people through it well.
And of course a bunch more.